What is DRI*PANDASECURITY on my credit card statement?

A charge labeled DRI*PANDASECURITY on your statement is almost always an automatic renewal for Panda Security antivirus, VPN, or system optimization tools. The 'DRI' prefix stands for Digital River, an authorized global payment platform that manages billing and subscriptions on behalf of Panda Security.

1. What is DRI*PANDASECURITY?

This billing line item represents Panda Security software. Because credit card statements have highly restricted space, you won't see the specific name of your computer program—just this abbreviated billing descriptor referencing the software provider and its merchant partner, Digital River.

Merchant descriptor: DRI*PANDASECURITY

Billing pattern: Yearly antivirus renewals, security bundle subscriptions, or trial-to-paid rollovers

Recommended action: Locate old email confirmations from Digital River or look up your card details in your Panda account before initiating a dispute.

2. Why did this charge appear on your card?

An automatic antivirus renewal: Your annual or multi-year Panda antivirus license renewed automatically to keep your devices protected from malware.
Digital River processed the payment: Digital River handles checkout services for many software providers, so you see their company initials on your statement instead of Panda's direct corporate name.
A forgotten plan on an old computer: You might have installed this software on a laptop or home computer that you no longer use, but the recurring plan remained active.
An introductory discount ended: You purchased the initial software at a heavily discounted first-year promotional rate, which has now renewed at the standard subscription price.
Bundled security services: The bill might cover a premium add-on like a VPN, cloud backup space, or a parental control manager linked to your main security suite.

3. Is this charge safe or a scam?

⚠️ A legitimate transaction, but verify your active services.

While this is the official merchant label for real antivirus renewals, a trusted billing name does not mean the charge is authorized. If you've checked all family devices, inboxes, and old accounts and find no history of a subscription, your credit card details may have been used to buy software for someone else's device.

4. How to trace the charge to your account

Run a detailed email search: Search all your personal and business inboxes for keywords like 'Panda Security', 'Digital River', 'DRI*', 'antivirus', or the exact dollar amount of the charge. Check your spam folder, too.
Log into your customer portal: Sign in to the official Panda Security dashboard to review your active licenses, linked devices, and upcoming billing dates.
Inspect all household devices: Walk through any desktop computers, older laptops, or mobile phones in your home to see if Panda Security is running in the background.

5. What other users are experiencing

“I was so confused by this billing code until I realized it was the annual renewal for a security program on a laptop we donated over six months ago.”

— Antivirus forum post

“I didn't think I got an invoice, but search didn't show it initially because Digital River sent the confirmation receipt directly to my spam folder.”

— Cardholder feedback

“The initial purchase was only $29.99 on promotion, but the automatic renewal hit my card at the full standard rate of $89.99 a year later.”

— Consumer review board

6. How to stop future charges

Deactivate auto-renewal options: Log in to your Panda account or go to Digital River's order lookup service to turn off the automatic billing setting before your next renewal date.
Cancel the subscription before deleting: Simply uninstalling the program from your device won't stop the financial charges. You must officially cancel the plan first.
Save your cancellation details: Keep a copy of your confirmation email or a screenshot of your account change, as you may need to show this to your bank if a mistake happens.

7. How to request a refund or dispute a charge

Step 1. Locate the Digital River order number on your invoice, receipt email, or via their order lookup portal.
Step 2. Shut down the auto-renewal feature inside your profile settings to prevent future cycles.
Step 3. Contact Panda Customer Service or Digital River directly to ask for a refund, especially if the software was recently billed and remains unused.
Step 4. Keep any screenshots showing your cancellation date or any issues with duplicate products to support your request.
Step 5. Get in touch with your credit card issuer to dispute the transaction if customer support won't process a clear refund request.
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8. Frequently Asked Questions

Is DRI*PANDASECURITY a scam?

No, this is a legitimate charge. The 'DRI' stands for Digital River, an authorized payment processor for Panda Security software. It typically appears when an antivirus or security program auto-renews.

How do I stop future charges?

You can turn off auto-renewal by logging into your Panda Security customer account or visiting Digital River's order lookup page. Always save the cancellation confirmation email for your records.

When should I call my bank?

Contact your bank immediately if you have confirmed that nobody in your home uses Panda Security, or if you keep getting billed after canceling your subscription.

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Privacy & rights note: ChargeDecode is an independent consumer-help research site. We do not store card numbers, bank logins, or personal banking data. We are not licensed lawyers, financial planners, or your bank, and this page is not legal or financial advice. Your refund and dispute rights depend on your issuer, location, timing, card network rules, and evidence; in the U.S., FCBA billing-error rights may be relevant for eligible credit-card disputes. Always verify charges directly with your card issuer and the merchant.

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